Privacy Policy

At VerseGifting, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, place an order, or communicate with us.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with VerseGifting, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Products purchased and product preferences
• Customer support and communication details
• Information provided for customized or personalized products
• Photographs, names, messages, dates, designs, artwork or other content submitted for customization
• Browser and device information
• IP address and other technical information
• Website usage information, including information collected through cookies and similar technologies

You may be able to browse certain parts of our website without directly providing personal information. However, some information is necessary to place orders, process payments, deliver products, provide customer support, or provide other requested services.

2. Information Provided for Customized Products

Some VerseGifting products may be personalized or customized.

To create these products, you may provide photographs, names, messages, dates, designs, artwork or other personal information.

This information is used primarily to prepare and fulfill your customized order.

By submitting photographs, artwork, designs or other content for customization, you confirm that you have the necessary permission or rights to provide and use that content for the requested purpose.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process and confirm payments
• Arrange shipping and delivery
• Create and personalize customized products
• Communicate with you about your orders
• Provide customer support
• Handle replacement requests, refunds where applicable, complaints and other service requests
• Improve our products, website and services
• Understand website usage and customer preferences
• Prevent fraud, misuse and unauthorized activity
• Maintain business and transaction records
• Comply with applicable laws and legal requirements
• Send promotional communications where permitted and where the required consent has been obtained

4. Order and Customer Support Communications

We may use your email address or phone number to contact you regarding your order or requested services.

This may include:

• Order confirmations
• Payment-related communications
• Customization confirmation
• Shipping and delivery updates
• Customer support
• Replacement or refund-related communications
• Responses to your enquiries or complaints
• Other communications necessary to provide the services you have requested

These service-related communications may be sent even if you have not subscribed to promotional communications.

5. Promotional Communications

If you subscribe to our communications or provide the required consent, we may contact you about:

• New products
• Special offers
• Discounts
• Promotions
• Product launches
• Other VerseGifting updates

You can unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting us directly.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide and improve our services.

These technologies may be used for:

• Website functionality
• Remembering preferences
• Website performance
• Analytics and understanding website usage
• Security
• Relevant advertising or marketing, where applicable

You may be able to manage or disable cookies through your browser or device settings. However, disabling certain cookies may affect some website functionality.

7. Non-Personal and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• Browser type
• Device type
• Operating system
• IP address
• Internet service information
• Pages visited
• General website interactions
• Technical and performance information

This information may be used to maintain website security, improve performance, understand website usage and improve our services.

8. Payment Information

Payments may be processed through third-party payment service providers.

VerseGifting generally does not directly store complete payment card details such as your full card number. Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy policy and security practices.

9. Sharing of Information

We may share personal information with third parties when reasonably necessary to provide our products and services.

These may include:

• Payment processing providers
• Shipping and courier partners
• Website hosting and technology providers
• Service and infrastructure providers
• Analytics providers
• Marketing or advertising service providers, where applicable
• Customer support or service providers
• Government authorities or other parties where required or permitted by law

We share information only to the extent reasonably necessary for the relevant purpose.

VerseGifting does not sell your personal information as a product to third parties.

10. Third-Party Websites and Services

Our website may contain links to or use services provided by third parties, including payment providers, shipping services, social media platforms, advertising services and other external websites.

These third parties may have their own privacy policies and terms. VerseGifting is not responsible for the privacy practices of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. Protection of Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Customer Photographs and Customized Product Images

When you provide photographs or other personal content for a customized product, we use that information primarily for fulfilling your order.

VerseGifting will not intentionally publish or use your personal photographs or customized personal content for marketing, advertising or public display without appropriate permission or consent, except where required or permitted by applicable law.

If you separately give permission for us to showcase your customized product, photograph or related content, such use will be subject to the permission or terms communicated to you.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing and maintaining records of orders
• Providing customer support
• Handling replacements or refunds where applicable
• Maintaining business and transaction records
• Complying with legal or regulatory requirements
• Resolving disputes
• Preventing fraud or misuse

When personal information is no longer reasonably required for these purposes, it may be deleted or otherwise handled in accordance with applicable legal requirements.

14. Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to personal information held about you
• Requesting correction or updating of inaccurate information
• Requesting deletion of personal information where applicable
• Withdrawing consent where processing is based on consent
• Making a complaint regarding the handling of your personal information
• Exercising other rights available under applicable law

To exercise an applicable right or make a privacy-related request, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Withdrawal of consent may not affect processing that is permitted or required under applicable law, and may affect our ability to provide certain services where that information is necessary.

15. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

16. Personal Data Security Incidents

If VerseGifting becomes aware of a personal data security incident that requires notification under applicable law, we will take the steps required by applicable laws and regulations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

18. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

VerseGifting Thoughtful Gifts, Made to Be Remembered.