Terms & Condition

Overview

This website is operated by VerseGifting. Throughout the site, the terms "we", "us", "our", "VerseGifting" and similar references refer to VerseGifting.

VerseGifting provides this website, including information, products, customization services, tools, and other services available through the website, subject to your acceptance of these Terms & Conditions and our other applicable policies.

By accessing our website, browsing our products, placing an order, or using any service provided through our website, you agree to be bound by these Terms & Conditions and the policies referenced on this website.

Please read these Terms & Conditions carefully before using our website or placing an order.

If you do not agree with these Terms & Conditions, please do not use our website or place an order through it.

We reserve the right to update, modify, or replace any part of these Terms & Conditions by posting the revised version on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

Online Store Terms

• By using this website, you confirm that you are legally capable of entering into a binding transaction under applicable law.
• If you are a minor, you should use the website and place orders only with the involvement and consent of a parent or legal guardian.
• You agree not to use our products, website, or services for any unlawful or unauthorized purpose.
• You must not use the website in a manner that violates applicable laws, regulations, intellectual property rights, privacy rights, or the rights of any other person or organization.
• You must not transmit or introduce viruses, malware, malicious code, or any other harmful material that may affect the website or its users.
• A violation of these Terms & Conditions may result in suspension or termination of access to our website or services.

General Conditions

• We reserve the right to refuse, restrict, suspend, or cancel service or an order where reasonably necessary, including in cases involving suspected fraud, misuse of the website, inaccurate information, unauthorized transactions, or violation of these Terms & Conditions.
• You agree not to reproduce, copy, duplicate, sell, resell, modify, distribute, or commercially exploit any portion of the website, its content, product designs, photographs, graphics, text, branding, or services without our prior written permission, except where permitted by applicable law.
• The headings used in these Terms & Conditions are provided for convenience and do not affect the interpretation of the provisions.

Website Information

• We make reasonable efforts to keep the information on our website accurate and up to date.
• Product information, photographs, descriptions, availability, prices, specifications, delivery estimates, and other website content may occasionally contain errors, omissions, or outdated information.
• We reserve the right to correct, update, or modify information on the website at any time.
• We do not guarantee that every piece of information available on the website will always be complete, accurate, current, or error-free.
• Customers should contact us if they require clarification regarding a product, customization, price, or other information before placing an order.

Product Information & Appearance

We make reasonable efforts to display our products, photographs, colors, designs, and specifications as accurately as possible.

However, the actual appearance of a product may vary slightly because of:

• Screen or device settings.
• Lighting conditions.
• Photography conditions.
• Printing methods.
• Product materials.
• Manufacturing processes.
• Customer-provided photograph quality.
• Minor production variations.

Therefore, the product received may not appear exactly identical to its digital representation on your screen.

For customized and printed products, customers should also review our Printing & Branding Policy before placing an order.

Customized & Personalized Products

Many products offered by VerseGifting may be customized or personalized according to customer requirements.

Customers are responsible for providing accurate:

• Names.
• Spellings.
• Photographs.
• Text.
• Dates.
• Logos.
• Artwork.
• Addresses.
• Other customization information.

• Where a design proof is provided, the customer is responsible for reviewing it carefully before approval.
• Once a design is approved or the order enters production, changes may not be possible.
• Customized or personalized products are generally not eligible for cancellation merely because the customer changes their mind or no longer wishes to receive the product.

For complete details, please refer to our Order Cancellation Policy, Printing & Branding Policy, and Refund & Replacement Policy.

Prices & Product Availability

Product prices displayed on the website are subject to change without prior notice.

We reserve the right to:

• Change product prices.
• Modify product specifications.
• Discontinue products.
• Limit product quantities.
• Modify offers or promotions.
• Restrict the sale of products where reasonably necessary.

We make reasonable efforts to maintain accurate product availability information, but an item may become unavailable due to stock, manufacturing, material availability, or other circumstances.

If an ordered product becomes unavailable and we cannot reasonably fulfill the order, we may cancel the affected order and process an applicable refund according to the payment method and circumstances.

Order Acceptance

• Placing an order through the website constitutes a request to purchase the selected product.
• An order is subject to acceptance and successful payment or verification, where applicable.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability.
• Pricing or technical errors.
• Incorrect product information.
• Payment failure.
• Suspected fraudulent or unauthorized transactions.
• Incorrect or incomplete customer information.
• Unreasonable or suspicious bulk ordering.
• Circumstances beyond our reasonable control.

If we cancel an order after receiving payment, the eligible amount will be refunded through the applicable original payment method, subject to applicable payment-processing conditions.

Accuracy of Billing & Customer Information

You agree to provide complete, accurate, and current information when placing an order.

This includes:

• Full name.
• Mobile number.
• Email address.
• Billing information.
• Shipping address.
• PIN code.
• Customization information.
• Any other information necessary to process and deliver the order.

• You are responsible for checking your order details before confirming the purchase.
• VerseGifting will not be responsible for delays, failed deliveries, incorrect customization, or other problems caused by inaccurate information supplied by the customer.

Payments

• Payments must be made through the payment methods made available on our website or otherwise communicated by VerseGifting.
• For customized products, certain payment arrangements such as advance payment or Partial COD may apply depending on the product and order.
• Where an advance payment is required, production or customization may begin only after the required payment has been successfully received.
• Payment gateway, transaction, processing, or other applicable charges may apply depending on the payment method.

For details regarding cancellation, advance payments, COD/Partial COD, and RTO, please refer to our Order Cancellation Policy and Refund & Replacement Policy.

Cancellation, Replacement & Refund

• Orders may be cancelled only in accordance with our Order Cancellation Policy.
• Customized products may have different cancellation conditions because they are prepared specifically for the customer.
• Eligible replacement requests are handled according to our Refund & Replacement Policy.
• VerseGifting primarily follows a replacement-based resolution for eligible product issues.
• Refunds are not generally provided for customized products merely because the customer changes their mind or does not like the product.
• Customers should review the applicable policies before placing an order.

Shipping & Delivery

• Shipping and delivery are governed by our Shipping Policy.
• VerseGifting uses third-party courier and logistics partners for delivery.
• Although we make reasonable efforts to dispatch orders promptly, courier schedules, routes, serviceability, and delivery times are outside our direct control.
• Estimated delivery timelines are not guaranteed delivery dates.
• Delays may occur due to holidays, weather, remote locations, courier operations, transportation issues, customer-related delivery issues, or circumstances beyond our reasonable control.
• Customers are responsible for providing an accurate and complete shipping address and valid contact information.

Third-Party Services

• Our website may use third-party services, tools, payment gateways, courier services, hosting services, analytics services, or other external providers.
• Third-party services may operate according to their own terms, policies, and procedures.
• Where applicable, your use of such services may be subject to the third party's terms and privacy policies.
• VerseGifting is not responsible for the independent policies or operations of third-party service providers, except to the extent required under applicable law.

Third-Party Links

• Our website may contain links to third-party websites, platforms, or services.
• These links are provided for convenience and do not necessarily imply endorsement or affiliation.
• VerseGifting does not control third-party websites and is not responsible for their content, availability, policies, products, services, or transactions.
• Customers should review the relevant third party's terms and policies before using their services or providing information to them.

Customer Content & Feedback

• If you voluntarily provide feedback, reviews, suggestions, photographs, ideas, or other content to VerseGifting, you agree that we may use such content for legitimate business purposes, subject to applicable law and our Privacy Policy.
• You remain responsible for ensuring that any content you submit does not infringe the rights of another person or organization.
• You must not submit content that is unlawful, abusive, threatening, defamatory, obscene, fraudulent, misleading, or that contains malicious software.
• VerseGifting reserves the right to remove or decline content that violates these Terms & Conditions or applicable law.

Personal Information

• Your submission and use of personal information through our website is governed by our Privacy Policy.
• Please review our Privacy Policy to understand how personal information may be collected, used, stored, processed, and protected.

Errors, Inaccuracies & Omissions

There may occasionally be typographical errors, inaccuracies, or omissions relating to:

• Product descriptions.
• Pricing.
• Promotions.
• Product availability.
• Shipping information.
• Delivery estimates.
• Product specifications.
• Other website content.

• We reserve the right to correct such errors or update information when discovered.
• Where an error materially affects an order, we may contact the customer and, where reasonably necessary, offer the option to proceed under the corrected terms or cancel the affected order.

Prohibited Uses

You must not use our website or its content:

• For any unlawful purpose.
• To violate any applicable law or regulation.
• To infringe copyright, trademark, privacy, or other intellectual property rights.
• To submit false or misleading information.
• To impersonate another person or entity.
• To transmit viruses, malware, or malicious code.
• To interfere with the operation or security of the website.
• To attempt unauthorized access to our systems or accounts.
• To collect or misuse personal information of other users.
• To use automated methods to scrape, copy, or extract website content without permission.
• To engage in fraudulent, abusive, threatening, or harmful activity.
• To interfere with another customer's use of the website.

We reserve the right to restrict or terminate access to the website for violations of these Terms & Conditions.

Intellectual Property

Unless otherwise stated, the content of this website, including:

• VerseGifting branding.
• Logos.
• Product photographs.
• Graphics.
• Website design.
• Text.
• Product descriptions.
• Original artwork.
• Other website materials.

Is owned by or used by VerseGifting with appropriate rights or permissions.

• You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
• Customer-provided photographs, logos, artwork, and other materials remain the responsibility of the customer, including obtaining any necessary rights or permissions for their use.

Please also refer to our Printing & Branding Policy.

Disclaimer of Warranties

We make reasonable efforts to provide reliable website services and accurate product information.

However, we do not guarantee that:

• The website will always be available.
• The website will always operate without interruption.
• The website will be completely error-free.
• All website information will always be current or accurate.
• Delivery will occur on a particular date or time.
• A particular product will always remain available.

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable law.

Limitation of Liability

• To the maximum extent permitted by applicable law, VerseGifting will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services, except where such limitation is prohibited by applicable law.
• This may include losses resulting from circumstances outside our reasonable control, including third-party courier delays, service interruptions, or customer-provided incorrect information.
• Nothing in these Terms & Conditions limits liability or customer rights where such limitation is prohibited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your:

• Violation of these Terms & Conditions.
• Misuse of the website.
• Violation of applicable law.
• Infringement of another person's rights.
• Submission of unauthorized or infringing content.

This provision does not limit any rights or remedies available to you under applicable law.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to remain effective.

Termination

• These Terms & Conditions remain effective unless terminated in accordance with applicable law.
• We may restrict or terminate access to our website or services where a user violates these Terms & Conditions or engages in fraudulent, unlawful, abusive, or harmful activity.
• Any rights, obligations, or liabilities that arose before termination will continue to apply where required by their nature or applicable law.

Entire Agreement

These Terms & Conditions, together with the policies and information published on our website, including our:

• Privacy Policy.
• Shipping Policy.
• Refund & Replacement Policy.
• Order Cancellation Policy.
• Printing & Branding Policy.

Constitute the terms governing your use of our website and purchase of our products, subject to applicable law.

If there is a conflict between a general provision of these Terms & Conditions and a specific provision in an applicable product or order policy, the more specific provision may apply to that particular matter.

Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other applicable laws.
• Subject to applicable law, disputes arising in connection with these Terms & Conditions or transactions with VerseGifting shall be subject to the jurisdiction of the competent courts in Delhi, India.
• Nothing in this section is intended to restrict any consumer rights or remedies available under applicable law.

Changes to These Terms & Conditions

• We may update, modify, or replace these Terms & Conditions from time to time.
• The latest version will be published on this page with the updated date where appropriate.
• Customers are encouraged to review this page periodically.
• Your continued use of our website after an updated version is published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.