At VerseGifting, we carefully pack every order to help ensure that your products reach you safely and in good condition. We work with third-party courier and logistics partners to deliver orders across India.

Please read the following Shipping Policy carefully before placing your order.

1. Order Processing & Dispatch

  • Orders are generally processed and prepared for dispatch within 24–48 working hours after the order is confirmed and all required customer details, photographs, customization information, and payments have been received.
  • Customized products may require additional processing time depending on the design, personalization, production requirements, and quantity ordered.
  • Dispatch timelines may be extended during weekends, public holidays, promotional periods, high-order-volume periods, or due to circumstances beyond our reasonable control.
  • Orders placed on a weekend or public holiday may be processed on the next working day.
  • If additional information or clarification is required from the customer, order processing may remain on hold until the required information is received.

2. Shipping Across India

FREE SHIPPING across India on all orders.

Orders are shipped through third-party courier and logistics partners selected by VerseGifting based on factors such as:

  • Delivery location.
  • Parcel size and weight.
  • Product type.
  • Courier availability.
  • Serviceability of the destination.

We may use different courier partners depending on the delivery location and order requirements.

3. Estimated Delivery Time

Delivery times are generally estimated as follows after dispatch:

  • Delhi NCR: Approximately 2–4 working days.
  • Other locations across India: Approximately 3–7 working days.
  • Remote or difficult-to-service locations: Delivery may take additional time.
These are estimated delivery timelines only and are not guaranteed delivery dates.

Actual delivery time may vary depending on the courier service, destination, weather conditions, public holidays, local restrictions, serviceability, and other circumstances.

4. Customized Product Delivery

Customized and personalized products may require additional time for:

  • Design preparation.
  • Customer approval, where applicable.
  • Printing.
  • Customization.
  • Manufacturing.
  • Quality checking.
  • Packing.

Therefore, the total delivery timeline for customized products may be longer than that of ready-to-ship products.

Customers are advised to consider the complete processing and shipping timeline when placing an order for a specific occasion or event.

5. Courier Partners

  • VerseGifting uses third-party courier and logistics companies for delivery.
  • The courier partner may vary depending on the customer's location, product dimensions, parcel weight, serviceability, and other logistical factors.
  • Because these courier services are independently operated, VerseGifting does not control their internal delivery schedules, routes, delivery attempts, or operational procedures.
  • We will, however, make reasonable efforts to assist customers in case of a genuine delivery-related issue.

6. Delivery Delays

Delivery may take longer than the estimated timeline due to circumstances including:

  • Public or government holidays.
  • Weekends.
  • Weather conditions.
  • Natural events.
  • Transportation disruptions.
  • Local restrictions.
  • Remote or difficult-to-service locations.
  • Courier operational issues.
  • High shipping volumes.
  • Festive or promotional periods.
  • Incorrect or incomplete delivery information.
  • Customer unavailability.
  • Circumstances beyond our reasonable control.

VerseGifting does not guarantee delivery on a particular date or at a particular time.

Customers placing orders for birthdays, anniversaries, festivals, weddings, corporate events, or other time-sensitive occasions are advised to place their orders sufficiently in advance.

7. Delivery Address & Contact Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name.
  • Complete address.
  • House, flat, or shop number.
  • Street or locality.
  • City.
  • State.
  • PIN code.
  • Valid mobile number.
  • VerseGifting will not be responsible for delays, failed delivery, or RTO caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.
  • If an address change is requested after dispatch, it may not be possible to make the change.
  • Any additional charges imposed by the courier for address correction or reshipment may be payable by the customer.

8. Delivery Attempts & Customer Availability

  • Customers are requested to remain available at the provided delivery address and coordinate with the courier delivery team when necessary.
  • If the customer is unavailable during delivery, the courier may make additional delivery attempts according to its own procedures.
  • Customers should cooperate with the courier to ensure successful delivery.

9. Damaged, Tampered or Opened Parcel

Customers are advised to carefully inspect the outer packaging when receiving the order.

If the parcel appears to be:

  • Severely damaged.
  • Opened.
  • Torn.
  • Tampered with.
  • Wet.
  • Showing signs of leakage or other significant damage.

The customer should, where possible, immediately notify the delivery person or courier and document the condition of the parcel before accepting it.

For customized or fragile products, customers are strongly advised to record a continuous unboxing video from the sealed parcel through the opening of the package and inspection of the product.

The unboxing video requirements are explained in our Refund & Replacement Policy.

10. Damaged, Wrong or Missing Product

If you receive:

  • A damaged product.
  • A broken product.
  • A wrong product.
  • A product with a significant printing or customization error.
  • A missing item from your order.

Please contact VerseGifting as soon as possible.

  • Claims should be reported within 5 days of delivery.
  • Damaged or incorrect products should preferably be reported within 24 hours of delivery.

Customers may be required to provide:

  • Order ID.
  • Photographs of the product.
  • Photographs of the packaging.
  • Unboxing video.
  • Video or other evidence clearly showing the issue.

All claims are subject to verification under our Refund & Replacement Policy.

11. RTO / Undelivered Orders

An order may be returned to origin (RTO) if delivery cannot be completed due to reasons including:

  • Customer refusing delivery.
  • Incorrect or incomplete address.
  • Customer being unavailable.
  • Failure to respond to delivery attempts.
  • Incorrect contact information.
  • Other customer-related delivery issues.

For customized products, the advance or payment amount may not be refundable where costs have already been incurred for:

  • Designing.
  • Customization.
  • Production.
  • Processing.
  • Shipping.
  • Payment gateway charges.
  • RTO.

If the customer requests reshipment of an RTO or returned parcel, applicable reshipping or courier charges may be payable by the customer before the order is dispatched again.

Please also refer to our Refund & Replacement Policy and Order Cancellation Policy for applicable terms.

12. Shipping Charges for Reshipment

While eligible orders may receive free initial shipping, additional shipping charges may apply when an order needs to be reshipped due to customer-related reasons, including:

  • Incorrect address.
  • Customer refusal.
  • Customer unavailability.
  • Failed delivery caused by incorrect information.
  • RTO or undelivered parcel.
  • Customer-requested reshipment.
Any applicable charges will be communicated to the customer before reshipment.

13. International Shipping

  • At present, our standard shipping service is primarily intended for deliveries within India.
  • If international shipping is made available for a particular order, shipping charges, customs duties, taxes, documentation requirements, and delivery timelines may vary depending on the destination country.
  • Any applicable international shipping terms will be communicated separately before the order is confirmed.

14. Free Shipping

VerseGifting currently offers FREE SHIPPING across India on eligible orders.

Free shipping applies to the initial standard delivery of eligible orders and does not necessarily cover additional courier charges resulting from:

  • RTO.
  • Customer-requested reshipment.
  • Incorrect or incomplete address.
  • Failed delivery due to customer-related reasons.
  • Address correction after dispatch.
  • Other circumstances attributable to the customer.

15. Shipping & Delivery Disclaimer

  • VerseGifting uses third-party courier and logistics partners for order delivery.
  • Although we make reasonable efforts to dispatch orders promptly and assist with delivery issues, we do not control the courier company's internal operations, routes, delivery schedules, delivery personnel, or service availability.
  • Therefore, we do not guarantee delivery on a specific date or at a specific time.
  • Courier delays do not automatically qualify an order for cancellation, refund, or replacement unless the circumstances fall within the applicable provisions of our other policies or applicable law.

16. Contact Us

For questions regarding shipping, delivery, tracking, or an order-related delivery issue, please contact us with your Order ID.

VerseGifting

Email: versegifting.in@gmail.com

Phone: +91 8920008366

Address: 1/168, 1st and 2nd Floor, Chhajjugate, Babarpur, Shahdara, Delhi – 110032

17. Important Notice

By placing an order with VerseGifting, the customer acknowledges and agrees to this Shipping Policy.

This Shipping Policy should be read together with our:

  • Refund & Replacement Policy.
  • Order Cancellation Policy.
  • Printing & Branding Policy.
  • Terms of Service.
  • Privacy Policy.